Refund policy
At The Juice Boys, every order is freshly prepared using high-quality ingredients and made to order. Due to the perishable nature of our products, we are unable to accept returns or exchanges once an order has been prepared or delivered.
Returns
As our juices and food products are made fresh to order, we cannot accept returns for:
- Change of mind
- Incorrect items ordered by the customer
- Products that have been opened or consumed
This policy helps us maintain the highest standards of food safety and quality for all customers.
Order Issues
If your order arrives damaged, incorrect, incomplete, or you believe there is an issue with the quality of your products, please contact us as soon as possible after receiving your order.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs of the product (where applicable)
We will investigate your enquiry and, where appropriate, offer a replacement, refund, or other suitable resolution.
Order Cancellations
As we begin preparing orders shortly after they are placed, cancellations can only be accepted if production has not yet started.
If you need to cancel your order, please contact us immediately. While we will do our best to assist, we cannot guarantee cancellations once preparation has begun.
Contact Us
If you have any questions regarding your order or need assistance, please get in touch through our contact form, email, or social media channels. Our team will be happy to help and will work to resolve any genuine issues as quickly as possible.
For Order Related Problems - 07757 205018 or support@thejuiceboys.co.uk